Vantage Circle Guwahati Recruitment 2019 | Operations & Support Executive
Notification
Vantage Circle Recruitment 2019
Last Date: 20/12/2019.
Vantage Circle, Recruitment invited interested and eligible candidates for various posts. We have 8 of the top 10 Indian IT firms as our clients and have our offices in Delhi, Bangalore and are expanding rapidly our team in Guwahati – Six Mile.
It has partnered with major eCommerce portals like Amazon, Flipkart, Myntra, Jabong, etc to provide customized deals and discounts to corporate employees in India.
Vantage Circle is looking for eligible candidates for the following posts:
Name of post: Operations & Support Executive
No. of posts: 01
Salary: As per industry standards .
Job Profile:
We are looking for young dynamic individuals in the role of Operations and Support Executive, having E-Commerce knowledge, who will be part of our Operations Team in Guwahati. The job will need a fair amount of technical knowledge about web e-commerce portals.
Job Responsibilities:
● Attend inquiries and resolve product or service problems by clarifying the customer's complaint via phone, email, online chat, etc.
● Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
● Suggest or inform customers about best deals, offers or promotions whenever they are available.
● Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
● Coordinate with cross-functional teams to achieve the highest level of customer satisfaction.
● Display accurate and compelling offers/coupons with proper description and detail information required for a user-friendly experience.
● Greet customers warmly and ascertain problem or reason for contacting.
● Follow communication procedures, guidelines, and policies.
Skills & Requirements:
The ideal candidate should have at least half of the following skills:
● Technical graduate or postgraduate degree (MBA/PGDM) is preferable.
● Fresh graduates with good academic track record are welcome to apply.
● Advanced computer skills with very good typing speed.
● Fluent professional English proficiency.
● Excellent written and verbal communication skills.
● Good analytical skills with active listening and attention to details.
● Ability to multi-task, prioritize and manage time effectively.
● Customer orientation and ability to adapt/respond to different type of customers.
● Willingness to help our customers and provide them with a personal experience.
● Should be able to demonstrate strong work ethics.
How to apply: Interested and relevant candidates can apply with CV/ Resume to careers@vantagecircle.com .
Last date of application: 20/12/2019